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Dear Travellers,

Thank you very much for suggestions and comments. Your feedback and comments are essential for us to continue to improve and provides the best quality services.

If you would like to contact each person who have experiences in our services, and sent us suggestion, please click at to contact by email.

Azure Travel Team

[50]
Dear Nan Nee,
 
Thank you so much for organising the trip . We had a wonderful time and said so in all our comment forms. I'm sorry you have not received them. We will be warmly recommending you to any of our friends who want to visit Indochina.
 
These are our thoughts on the hotels and guides, if it helps you with visitors in the future:
 
I know we picked the Triple Two Silom but I would recommend it. The rooms are large and well furnished. The breakfasts are fantastic. Staff welcoming and helpful.
 
We loved our guide who was really knowledgeable and helpful. We also liked the driver.
 
We would recommend our guide and driver in Phnom Pehn. Very pleasant and helpful.
The hotel, again, was a little out of town but perfect for us. Room was same style as Siem Reap but there was a modern swimming pool and gym . Staff, again, were very helpful.
 
In Saigon, our guide was very nice but his English was difficult to understand. One night in Saigon was enough as it's a very busy city.
 
Our guide in Hoian and Hue was very good. His English was good and he was very helpful. His driver was good too.
 
The room in the Riverside Resort was great. As you know, we were first shown a garden room which is not what you had booked for us. Lovely pool-which we couldn't use because of the weather! It's rainy in that part until the end of January. Still, we enjoyed our cookery class and had a good rest.
 
The hotel in Hue (Villa Hue) was wonderful and I would strongly recommend it. Lovely room and really helpful staff. As they are students, they were a little disorganised at breakfast time. We thought the hotel was charming, It poured with rain but we saw plenty of sights. The overnight boat trip around the bay itself was fantastic. Comfortable accommodation on the boat and great food. 
 
We would advise visitors to stay in Hanoi and leave early in the morning to pick up the boat. Our hotel in Hanoi was very comfortable and the staff very helpful. There are now four Hanoi Elegance hotels. I think they have been built very quickly!
 
Laos was delightful and we loved it. The Beau Rivage is fantastic. Lovely rooms and great location. Our guide was very nice and understanding. We also loved the hotel in Luang Prabang. Some people were complaining about their rooms but we had one in the main building, upstairs at the back  (206 villa) . It was quiet and had a little terrace. Our guide and driver were lovely. Really thoughtful and helpful.
 
We would go back to Laos and Cambodia tomorrow and would use the same guides. The trip was just right. We saw so much but could also tell our guides if we had seen enough and needed to rest.
 
Thank you so much for all your hard work. It must be quite difficult knowing what people want when it is all done by email.
 
Please give our warm regards to all your colleagues.
 

with very best wishes.
Debbie Shannahan
Debbie Shannahan

USA (30 Jan 2009)


[49]

Dear Azure,

Ms. Kan (Kanlaya) was a very good guide, she was dependable and very knowledgeable. Always took time to answer our questions. I would highly recommend her as a guide. Hotel accommodation was excellent. Would recommend the Empress Hotel for future tours.

Kim (Bang-on) is an excellent guide, knowledgeable of her country and has a good command of the English language. She is warm & friendly and make sure all of our needs were met. In fact, she went out of her way to secure us the best accommodation seating. Kim was always prompt in meeting us and always had our best interest in mind. She love her work as tour guide and it show. Simply just, Kim has a good heart.
Tomas & Barbara Nomura

USA (26 Jan 2009)


[48]

Dear Nannee,

My husband and I thought that this trip was very well organized and planned out. Our guide was patient, understanding and a treat to get to know ! This was our second trip to Bangk and it was better than our first time which we used another agent.

Thank you ! We'll use you again and recommend to our friends and family.

Mary Teague
Mary Teague

USA (12 Jan 2009)


[47]

Dear Mr Hong,

Sorry it took so long to send you my comments on the trip planned by your company.  It was outstanding in every way, and we could not have asked for more.

We would like to make a few comments about the more significant people and events: First of all, the highlight of the trip was the day (and night) we spent on Halong Bay on the Indochina Sails Junk.  The scenery was among the most magnificent we have ever encountered, and we are both experienced world travelers.  Had we known better, would have added one or two extra days on the bay. 

Mr Jerry Bowes, General Manager for the Halong Bay excursion provided a comfortable environment and was extremely accommodating to our needs.  The food and wine offerings were absolutely fantastic.  We can only comment on our own experience, but many of the other passengers made similar comments, and also wished that they had signed up for an extra day or two on the junk. 

Although all the guides were very good, three of them deserve a special comment: First of all was our guide in Hanoi, whose name I unfortunately misplaced, but whom I am sure you will be able to identify, since I believe he is one of your permanent employees Second was the guide in Ho Chi Minh, Mr Nguyen Thanh Thang, whose knowledge and excellent command of English provided the background for the activities at the Cu Chi tunnels, and knowledge of the American War. 

Last, but not least, was Lhing Ang, Bangkok, who was a delightful and knowledgeable guide, who also spoke a totally fluent English with an excellent command of American slang.  (Mr Jiro, you should be proud of her !!).

Your choices of hotels were excellent, but our favorite was the Mandrini, in Chiang Rai. Overall, and excellent trip, well planned, well executed, and an excellent value for the money spent.  I will recommend your company to my friends. Robert Lindquist

Robert Lindquist
Robert D Lindquist
Robert Lindquist

USA (06 Jan 2009)


[46]

Hello Nan Nee!

We wanted to thank you for your services!  We enjoyed everything we saw and learned!  We returned with many beautiful pictures and enjoyed your home country very much!


Thanks again!

HERNAN and Sylvia

Sent from my iPhone
HERNAN and Sylvia

Spain (06 Jan 2009)


[45]

Dear Ms. Nan Nee

The following comments apply to all locations.

The trip far exceeded our expectations which included your personal response to our requests.  We received good value for the trip.  The hotels were excellent and the food and restaurants were excellent.

I completed individual appraisal forms for the various places we visited in Viet Nam.

The itinerary was very good but I offer the following comments.  Myanmar was beautiful but there was very little to see in Yangon.  We could have skipped that city.  The Plain of Jars was interesting but it was to long a
drive especially with the long drive to Luang Phrabang the next day.

I would highly recommend your company to anyone who is considering a trip to Southeast Asia.

Do you plan trips to Northern India, Nepal, Tibet and Bhutan?  We are considering a trip there next year at about the same time.

Bob and Barbara Wheeler
Bob Wheeler

USA (08 Dec 2008)


[44]

Ms Nan Nee

We returned home last night from our trip to Southeast Asia.  It was an excellent trip thanks to you.  In the next few days I shall give you a detailed evaluation of all countries and personnel.  We were very satisfied
with all aspects of the tour.

Bob Wheeler
Bob Wheeler

USA (31 Oct 2008)


[43]

Dear Azure

The Tour was arranged for us by the travel writer of a British National Newspaper and we have been delighted by the arrangements and the guiding services which we have received from Ling. Everything has been to our complete satisfaction and the magazine article to be published in UK will reflect what excellent service we have received. Thank you.

Lt.Col Robin Hodges
Lt.Col Robin Hodges

UK (31 Oct 2008)


[42]

Dear Nan Nee,
 
Mary Kesl returned home safely today and said she had a wonderful time.  Thank you for taking such good care of her. You provided a warm, friendly service and we are grateful for all your considerations throughout her trip.

Ed Kesl
Ed Kesl

USA (31 Oct 2008)


[41]

Dear Nan Nee,
 
Your package was an excellent value. I considered a number of other packages from other tour companies. Several of the other packages were less expensive. However, you promised a more personalized service and you delivered on that promise. Thank you for making our visit to Thailand so memorable.

Carolyn Boyle

Carolyn Boyle

CAN (25 Oct 2008)

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